TERMS AND CONDITIONS

Payment

Liiteguard ApS receives payment by Dankort/VISA-dankort, VISA, VISA Electron and Mastercard. Payment will be charged to your account only when the item is shipped.

All amounts are in DKK. Danish kroner and is incl. VAT.

Liiteguard ApS uses an authenticated payment server which encrypts all your card information with the SSL (Secure Socket Layer) protocol. This means you cannot read your informations.

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Delivery

Liiteguard delivers nationally on all weekdays, with orders made before 12.00

NOTE: The national delivery time is between 1-3 business days.

Warrenty

A 2 year warranty is granted under the Sale of Goods act. Our warranty applies to defects in material and/or fabrication.

The warranty does not apply to defects, damages or wear and tear, directly or indirectly caused by improper use.

It is considered a broken warranty if the error is due to improper use of the product (improper washing or treatment).

It is considered to be a broken warranty if it is a result of usage or if the product has been subjected to a greater physical load than it can be reasonably expected to sustain.

Liiteguard ApS will cover return costs to a reasonable extent.

When returning
Contact and complaints are sent to:

Liiteguard Aps.
Mindet 4b, 1 tv
8000 Aarhus.

Packages sent per demand are not received.

Refund

If a refund has been agreed upon, please send your bank details so we can transfer the agreed amount.

Satisfaction Guarantee

In the fact that, as a customer, you cannot try the product before it is purchased, Liiteguard provides a 30-day satisfaction guarantee which means that you as a buyer can use the product in normal use for 30 days. If the product does not meet expectations, the buyer will be able to return the product and get the money back.

Note: This only applies if the product is not damaged and if it is returned in the same intact packaging.

The use of the satisfaction guarantee must be notified to us no later than 30 after purchase and you must return the shipment within 34 days.

The notifice must be sent by email at info@liiteguard.com. In the notice, please make clear to us that you wish to exercise your right of withdrawal.

Return costs

Return costs are borne by Liiteguard. The use of the satisfaction guarantee must be notified to us no later than 30 days after the purchase and you must return the shipment 34 days after at the latest. If you want to return an item, use the link below to make your return label, which you must print and put on the return package. You can then deliver it to your nearest GLS package shop.

Link to GLS return label

Complaints – Overview and Links:

If you have a complaint about a product purchased from our Webshop, a complaint may be sent to:

The Danish Competition and Consumer Agency's Centre for Complaints
Carl Jacobsens Vej 35
2500 Valby
link: www.forbrug.dk

If you are a buyer residing in another EU country, you can indicate your complaint in the EU Commission's online complaint platform.

The platform is available here: http://ec.europa.eu/consumers/odr/
If you are filing a complaint here, please provide our E-mail address: info@liiteguard.com